OUR POLICIES | Designs

Thank you so much for considering Ashlaine Designs Agency, and we look forward to working with you. Support from new and long-time customers like you helps our business grow and evolve.

STARTUP COST & CANCELLATION INFORMATION

Our retainer fee is final. We require a payment of 52% of the product cost upfront to start projects and provide services. A retainer is, by default, non-refundable and is not returned. Once payment is made, we will begin the design process. Please review our process for logos, websites, and any other design materials we offer. They provide the number of revisions you will receive, the estimated turn-around time, pricing, and what is needed to make this design process go smoothly. You will be emailed an invoice. If the client is satisfied with the final product, you may make the final payment to close the contract. If you are not satisfied, you can cancel your contract. However, please remember that you will not be refunded the start-up fee. Nonetheless, you will not be responsible for paying the additional 48% owed at the end of the service. This does mean anything created will not be given or will you have permission to use it because the service was not fully paid for now that the contract is canceled.

Once the final payment is made, you will receive your materials. This includes digital files,

images, and mock-ups. ( If it applies to your package. )

• You can make cancellations at any time.

• Please keep in mind that the deposit is non-refundable.

• If you have deposited a project, but haven't communicated with our team, such as via phone calls, responded to e-mails, texts, etc.. after 30 days, your contract will be void.

You will not be refunded and must pay a fee if you want to use our services again. Please ask if there is anything you do not understand about our policies. We want our clients to be fully aware of what to accept and what they will be receiving once the design process is completed.

GRAPHIC DESIGN RIGHTS

We reserve the right to add completed projects to our portfolio. If there is a privacy issue involved, please inform us.

Graphic designs created at our studio are custom-created and exclusive to each business. Any concepts not chosen and paid for will violate our graphic design rights if used elsewhere.

WEBSITE POLICY

Your website will be designed through Wix. I design customized templates and add your content only. I focus on a solid base of written and visual content (images, etc.). Wix has many features. SEO plan to get your website found on Google. Depending on your payment plan you can add video backgrounds and scroll effects. The site is mobile-friendly. You will be able to set up a store selection booking, payment options, and sell products.

However, I do want to clarify you will be responsible for purchasing your Wix plan and your own domain name. I will show you how to connect your domain name to your site. It is quite easy. ( I recommend purchasing your domain name via Godaddy.com ) If you decide not to purchase a domain name, it will say wix.com along with your desired site’s name. This is how the domain name will read as follows.

( ex : https://thebrandfive.wixsite.com/Thebrandfivecompany )

CONTRACT & PACKAGE DEAL POLICIES

Once a design process has begun, a deposit has been made, and concepts have been developed, you may not switch to another design package: Especially, if the following applies:

• If the package deal is of lesser value than the one you currently have.

• If the package deal is 35 % completed.

• If you received a discounted price on your branding package. So, please be sure you have chosen the right branding package that

PAYMENT

You will be given an invoice through our company to make your payments.

If you understand our policies and agree, you will be given a contract to sign, and we will get started.